packaging, instructions, return process, status all easy. Now getting another to make sure my results after treatment are as I expect.
Very fast service and turnaround
Very easy to use at home quick results, highly recommend!
Super easy to use and the results were fast
Results converted from Pending to missing.
Thank you for bringing this to our attention—we sincerely apologize for the inconvenience, and we appreciate you flagging it when you did.
As noted in the email we sent, there was a temporary issue with our laboratory information management system’s hosting platform that affected access to results for approximately 8 hours last night. The issue has since been fully resolved, and your results should now be available.
If you’re still unable to access them, please feel free to reach out to us via SMS at (760) 487-8235, and we’ll assist you right away. You may also want to double-check that you're using the same email address used at the time of registration, as that can occasionally cause confusion.
We also noticed a second order placed around the same time as your review and have gone ahead and canceled it to prevent any unintended charges. If that order was intentional, just let us know and we’ll be happy to reinstate it.
We truly appreciate your patience and apologize again for the confusion.