Results converted from Pending to missing.
Thank you for bringing this to our attention—we sincerely apologize for the inconvenience, and we appreciate you flagging it when you did.
As noted in the email we sent, there was a temporary issue with our laboratory information management system’s hosting platform that affected access to results for approximately 8 hours last night. The issue has since been fully resolved, and your results should now be available.
If you’re still unable to access them, please feel free to reach out to us via SMS at (760) 487-8235, and we’ll assist you right away. You may also want to double-check that you're using the same email address used at the time of registration, as that can occasionally cause confusion.
We also noticed a second order placed around the same time as your review and have gone ahead and canceled it to prevent any unintended charges. If that order was intentional, just let us know and we’ll be happy to reinstate it.
We truly appreciate your patience and apologize again for the confusion.
Smoothest experience yet for at-home testing. This tests for everything urine I am looking for without leaving my house!
We appreciate the 5 stars! So happy to hear everything was easy and convenient—thanks for trusting us.
Received and collected my sample about 2 weeks ago got it to the UPS store to send it back. Haven't received any communication no results or communication about my sample. The collection kit was easy to use and instructions were pretty straightforward. Just haven't received any communication from the company about my sample
This is a great test, caught something my doctor missed and really helped me out. These people really try to help everyone out who runs their tests here, it's a huge difference compared to other walk in/mail in labs.
Two days both ways, plus, they added in a test I wasn't expecting for free after they told me my sample looked weird and 'pelleted', whatever that means. I called in the telemedicine company they work with and I got prescribed what I needed. It was fine and I didn't need to talk to anyone. If anything this terrible happens again, I'll definitely go here again first.
